This warranty is provided to the original purchaser only and is non-transferable.
Below-Ground Slope Front Shelter: Includes a 10-year manufacturer’s limited warranty against leakage, effective from the date of installation. This warranty covers leakage through the seal between the two units.
Below-Ground Flat-Top Shelter: Includes a 5-year manufacturer’s limited warranty against leakage, effective from the date of installation. This warranty also covers leakage through the seal between the two units.
Above-Ground Concrete Safe Room: Includes a 5-year manufacturer’s limited warranty against leakage, effective from the date of installation. This warranty applies to leaks originating from cracks in the concrete structure.
What’s Not Covered:
This warranty does not cover:
- Moisture caused by condensation, humidity, temperature variation, or natural ground moisture
- Water entering through ventilators, doors, or unsealed access points
- Leaks caused by improper site preparation, setting in groundwater, or poor drainage
- Damage from geological activity, severe weather, natural disasters, or other acts of nature
- Hairline cracks that occur during normal handling, delivery, or installation (cosmetic only)
- Small cracks from seasonal expansion or contraction that do not result in leakage
- Hinges that show lack of maintenance (must be greased annually) – homeowner is responsible for hinge upkeep and replacement if needed
Access & Warranty Validity:
To maintain warranty coverage, clear and reasonable access to the shelter must be preserved at all times. If the homeowner or business—or any third party (such as a builder, neighbor, or contractor)—does anything that obstructs, restricts, or limits access to the shelter for inspection, maintenance, or repair, this warranty will be voided.
This includes but is not limited to:
- Fences, decks, landscaping, walls, or permanent structures placed around or over the shelter
- Modifications to grade or drainage that cause pooling or groundwater intrusion
- Locked gates, animals, or other barriers that prevent service access
Service, Repair & Replacement:
If a valid issue is found under this warranty:
- The manufacturer will assess and perform all necessary repairs.
- If the shelter cannot be repaired, it will be replaced with the same model. No upgrades or substitutions are included.
- Labor, site access, and related costs are the homeowner’s responsibility unless otherwise agreed to in writing by the manufacturer.
Additional Terms:
- This warranty does not transfer to future homeowners, tenants, or buyers unless explicitly approved in writing by the manufacturer.
- Modifications to the shelter or installation site without prior written approval will void the warranty.